Your Privacy Is Our Responsibility

1. What Information We Collect

When creating an account and using services at tk501, we may collect the following types of information:

• Identity Information: Full name, date of birth, and gender — for account verification.
• Contact Information: Email address and mobile number.
• Financial Information: Payment details required for bKash, Nagad, Rocket, or bank transfer.
• Identity Verification Documents: National ID card (NID), passport, or other government-issued documents.
• User Activity: Game history, bet records, transaction logs, and time spent on the platform.
• Technical Information: IP address, browser type, device information, and cookie data.

2. How We Collect Information

We collect information in the following ways:

• Provided directly by you when filling out registration forms and managing your account.
• Collected automatically when transactions such as deposits and withdrawals are processed.
• Collected through cookies and similar technologies when you browse our website.
• Received from third-party service providers for age and identity verification.
• Provided by you when you contact us via live chat or email.

3. Purpose of Using Information

The legitimate purposes for which we use collected information:

• To verify accounts and ensure secure login.
• To process deposits, withdrawals, and other financial transactions.
• To comply with applicable laws, regulations, and responsible gaming guidelines.
• To prevent fraud, money laundering, and unauthorized access.
• To provide customer service and technical support.
• To improve and personalise the platform experience according to your preferences.
• To send relevant bonuses, offers, and promotional messages (if you have given your consent).
• To analyse site performance and improve the quality of our services.

4. Sharing Information with Third Parties

tk501 does not sell your personal information to third parties for commercial purposes. However, information may be shared with designated partners in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, or bank transfer service providers receive only the financial information necessary to complete transactions.
• Identity Verification Agencies: Necessary documents are shared with authorised agencies for KYC (Know Your Customer) and age verification.
• Technology Partners: Service providers engaged for platform operations, security, and analytics are contractually bound to maintain confidentiality.
• Legal Requirements: When required to comply with lawful instructions from Bangladesh law enforcement agencies or regulatory authorities.

All third-party partners are contractually bound to follow standards consistent with this privacy policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. Cookies are small data files stored on your device. We use three types of cookies:

• Essential Cookies: Used to ensure core site functionality such as maintaining login sessions — these cannot be disabled.
• Functional Cookies: Used to remember preferences such as language settings and display options.
• Analytics Cookies: Help us monitor site usage and improve our services.

You can control or delete cookies from your browser settings. However, disabling certain cookies may limit some functionality of the site.

6. Data Protection and Security

To protect your information, we apply industry-standard technical and organisational measures:

• SSL/TLS encryption is used for all data transmissions.
• Stored sensitive information is kept in encrypted databases.
• Strict access controls are enforced — only authorised staff can view the information they need.
• Regular security audits and vulnerability assessments are conducted.
• Automated monitoring systems remain active to detect suspicious activity.
• Payment information is handled in accordance with PCI DSS standards.

However, complete security on the internet cannot be guaranteed. Please keep your account password private and always log out after using a public device.

7. Data Retention Period

We retain your information only for as long as necessary:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Transaction records and identity information are retained for a defined period after account closure to meet legal and financial regulatory obligations.
• Marketing Data: Deleted as soon as possible once you withdraw your consent.

Once the required retention period has ended, information is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal information:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: You can request deletion of information that is beyond legal obligations.
• Right to Restrict Processing: You can restrict the processing of your information in certain circumstances.
• Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.
• Right to Object: You can raise objections to our processing of your information.

To exercise these rights, please contact our support team. We will endeavour to respond to legitimate requests as quickly as possible.

9. Protection of Minors' Information

tk501 services are intended only for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of account registration.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.

10. Policy Changes

We may update this privacy policy from time to time. For significant changes, we will notify you by email or by posting a notice on the site.

Continued use of the site after changes will be understood as your acceptance of the updated policy. For this reason, we recommend that you review this policy regularly.